Welcome to Thames Avenue Surgery Online
Welcome to our website where we hope you will find enhanced convenience added to first class healthcare. Find out when we are open and how to see a member of the team. We’ve made life a little easier with practice updates, news on the latest health issues and even access to repeat medication all at your fingertips.
We are making the switch to EMIS Web - a new clinical system!
We are currently in the process of changing our clinical computer system to EMIS Web, with the new system going live on Tuesday 29th November 2016. This is a substantial undertaking for the whole surgery team and we ask for your help, support and patience over the coming weeks. Inevitably there will be some disruption to services in the coming weeks however we will endeavour to try and keep any disruption to a minimum.
IMPORTANT INFORMATION - From Tuesday 22 November to Monday 28 November (inclusive) we will only have access to our clinical system on a 'read only' basis. This will mean that you will not be able to make online appointments, request medication online or view your patient record during this time. We will also be unable to process any electronic prescriptions and during this interim period all prescriptions will be issued in paper format and either forwarded to nominated pharmacies or to be collected from the surgery. Blood results will also unavoidably be delayed during this week before we go live with our new system.
On the day we go live there will be a slightly reduced service with slightly fewer appointments than normal. This is to allow staff time to get used to the new live system as it will inevitably take a bit longer to look up records and enter new information than it did on the old 'familiar' system. Having fewer appointments may mean you have to wait a day or two more than usual before you can get an appointment, for which we apologise in advance.
We regret the inconvenience over the next few weeks however we very much hope that you will bear with us and give us support during this change, which we believe will enhance our service to you and we look forward to bringing you the benefits in the near future.
THANK YOU (Susan Kinzett - Practice Manager)
Your Good Health
Access to a wide range of healthcare services is a key element of a good local practice. We don’t just want to see you when you’re ill we want to make sure you stay healthy too. Check out how we can cover both bases with our clinics and services.
Our professional team will ensure you receive the best attention at all times whether you’re attending a specialist clinic or a routine appointment. If you’re new to the area registration is easy and comes with the comfort of discretion and confidentiality assured.
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Having your say helps to improve care for everyone so please put us to the test by giving us your feedback each time you use our services. Have your say - take our test today. Check out what patients are saying about our services and what we are doing in response to feedback received - We're listening
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Our surgery is accessible to patients using a wheelchair via a ramp at the front entrance.
There is adisabled space in the car park at the rear of the surgery for any patients displaying a disabled badge in their vehicle.
A disabled toilet and baby changing facilities are also available. There is also space for prams and buggies opposite reception.
(Site updated 17/11/2016)