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Practice Survey Reporting

have your say

 

                                   

 We're listening to your feedback

  96% would Recommend

4% would Not Recommend

0% were undecided

In OCTOBER 2019 we asked our patients to think about their recent experience of our service and to rate how likely they were to recommend our GP Practice to friends and family if they needed similar care or treatment.  The responses were as follows:-

 Extremely Likely   

43

 Likely

 3

 Neither Likely or Unlikely

 0

 Unlikely

 2

 Extremely Unlikely

 0

 Don't Know

 0


We received 48 Friends & Family Test forms during OCTOBER 2019 which is fantastic. 

Thank you for helping us improve our service to you by completing one of these forms.  Remember that each time you visit the surgery your experience will be different and it is important that you share this with us.


You've been giving us feedback on your care and treatment.  Here are some of the comments you made about the reason why you gave the rating you did:

thumbs emoji    RECOMMENDED


Very friendly and efficient staff, both on front desk and the Nurse. Debbie was brilliant.


Dr Mani has given very good feedback and response.


Friendly GP's & staff.


Excellent doctors, nurses, and receptionists, just what you need when you want advice and help.


Friendly and very efficient practice


Everyone at the practice is very helpful and friendly. I have been going there since a child.


Dr Gurung very thorough and listens...friendly reception staff and nurses


Very pleasant staff and seen punctually.


The service is efficient and friendly, local and helpful.


Quick and efficient


Everybody involved in visit was very calm, reassuring, patient and explained all information clearly. I left feeling confident about what would happen next and what I should expect.


Very helpful and the receptionists are friendly


The doctors are really pleasant and the receptionist, most times we are able to get appointment and in on time and we always get a check up every year with blood tests etc. it is the best doctors that we have been to.


The GP , receptionist staff , nurses are very professional , polite and helpful.


The staff are always friendly and helpful


Very helpful when an appointment is needed, very happy.


Very friendly staff.


Good service and friendly staff


Dr Manivannan is very good, he always sees me on time and I feel he deals with my issues well. The nurses have also always been good when I have been to see them, and I am able to get an appointment when I need one. 


Efficiency of staff and no delay in waiting for appointment time.


Doctor actually listens to you. Reception staff friendly and helpful.


Good service and on time.


Fantastic staff, prompt appointments, brilliant doctors


Quick, efficient and friendly.


Every time you phone reception staff very friendly and helpful. All Drs and nursing staff always very nice. Just a very happy and friendly surgery.


Just feel looked after


I have rang and got 2 emergency same day appointments and a repeat prescription in the last 2 weeks. Apart from being constantly engaged, reception staff have been brilliant and Dr has seen me both times.


Surgery always friendly and feel doctors genuinely care and make time for you.

thumbs down

Length of time waited for appointment.  Nearly 2 weeks for preferred doctor.

Had to wait 2 weeks for an appointment



Thank you to those of you who took the time to complete one of our Friends & Family Tests and for sharing your experiences with us.   All of comments received have been published with our patients' consent and if you would like to see the full report from our Friends and Family Test, please ask at Reception for further details.   

We are delighted to receive such positive comments which have been shared amongst the surgery team.   

 
We're listening and this is what we're doing:

Of course, we cannot get things right all of the time and without your feedback we are unable to look at areas where we do need some improvement.   

There are occasions when the waiting time for a pre-bookable Doctor's appointment may be longer than usual, especially if you are wanting to see a particular Doctor.  We continually monitor our appointments and always aim for patients to be able to book a pre-bookable appointment within 7 days, however in school holidays and at particular times in the year such as Easter and Christmas, patients may have to wait slightly longer.  Don't forget that we are able to offer appointments at one of our Primary Care Hubs where you can access appointments in the evenings and at weekends.  The hubs are based in any of the Healthy Living Centres in Rochester, Lordswood or Rainham and also more recently at the Walter Brice Centre in Hoo.  For further information, please ask our Reception Team.

Having your say helps to improve care for everyone so please keep putting us to the test by giving us your feedback each time you use our services.


Consent was given in order to publish all patient free text comments above and all comments were received within October 2019.

 

 



 
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