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Online Services

You can find us on social media on the following.







Repeat PrescriptionsManage your Repeat Prescriptions
Cancel AppointmentsCancel any existing appointments
AppointmentsManage and book appointments
Change Contact DetailsChange your Contact Details
Your Clinical RecordUpdate your Clinical Record


Welcome to Thames Avenue Surgery        

Welcome to our website where we hope you will find enhanced convenience added to first class healthcare. Find out when we are open and how to see a member of the team. We’ve made life a little easier with practice updates, news on the latest health issues and even access to repeat medication all at your fingertips.

Novel Coronavirus (COVID-19) Update

(Updated 19-Mar-2020)

** Due to the COVID-19 pandemic, online appointments have been temporarily suspended.  All GP appointments will now be managed by telephone triage or video consultation in the first instance, at which time the GP will decide if a face to face appointment is required. All GP appointments will be 'book on the day' only, no pre-bookable appointments are available at this current time.  Thank you for your understanding during this unprecedented time **

Please do not book a GP appointment or attend your GP practice if you, or anyone in your household, have symptoms associated with Coronavirus including a new continuous cough or a high temperature.     

If you have symptoms associated with Coronavirus including a new continuous cough and a high temperature, you are advised to stay at home for 7 days. If you live with other people, they should also stay at home for at least 14 days, to avoid spreading the infection outside the home.

If your symptoms are serious, or get worse, NHS 111 has an online Coronavirus service that can tell you if you need further medical help and advise you what to do.

Only call 111 direct if you are advised to do so by the online service or cannot go online.

For the latest Coronavirus advice please visit

How to avoid catching or spreading germs

There are things you can do to help stop viruses like Coronavirus spreading.


  • cover your mouth and nose with a tissue or your sleeve (not your hands) when you cough or sneeze

  • put used tissues in the bin immediately

  • wash your hands with soap and water often – use hand sanitizer gel if soap and water are not available

  • try to avoid close contact with people who are unwell


  • touch your eyes, nose or mouth if your hands are not clean


Check out what patients are saying about our services and what we are doing in response to feedback received - We're listening

Having your say helps to improve care for everyone so please put us to the test by giving us your feedback each time you use our services.  

Have your say - take our test today.  

We are delighted to now offer

Coil and Implant Fittings/Removals at the surgery

For further information about our Contraception Services

please CLICK HERE.


Following a recent Infection Prevention & Control audit carried out at the surgery, we now no longer accept patient samples put through the letter box.     In order to comply with our infection prevention & control procedures, any samples put in the letter box will be discarded.

All patient samples must be handed in directly at Reception during our opening hours so that we can ensure that the sample has been correctly labelled and that it is securely placed in a sealed bag ready for sending to the lab.



Did you know that you are able to book an appointment to see a GP in the evenings or weekends at one of the many Primary Care Hubs within the Healthy Living Centres across Medway?

Read more.....

General Data Protection Regulation (GDPR)

Data Protection Law changed as from 25th May 2018 - please see our Privacy Notices to give you more information on the data we hold on you, what we do with that data, who we share your data with and your new rights under GDPR.

Your Good Health

Access to a wide range of healthcare services is a key element of a good local practice. We don’t just want to see you when you’re ill we want to make sure you stay healthy too. Check out how we can cover both bases with our clinics and services.

Best practice

Our professional team will ensure you receive the best attention at all times whether you’re attending a specialist clinic or a routine appointment. If you’re new to the area registration is easy and comes with the comfort of discretion and confidentiality assured. 



NOTICE TO PATIENTS re. Requesting Repeat Prescriptions 

As part of our commitment to offer patients a more enhanced online service, we withdrew the facility to request repeat prescriptions directly from our surgery website at the end of July 2018.

We apologise for any inconvenience caused in removing this facility, however this service and more is now provided on an alternative secure website which once registered will enable you to book GP appointments, request repeat medication, view the status of any medication requests and will also give access to some aspects of your medical record.

Please either click on the link below for a registration form or collect a form from Reception. 

Patient Online

Please register to use our Online Services. Learn More...

Accessibility      DDA

Our surgery is accessible to patients using a wheelchair via a ramp at the front entrance.                                                                                                          

There is a disabled space in the car park at the rear of the surgery for any patients displaying a disabled badge in their vehicle.  A disabled toilet and baby changing facilities are also available.  There is also space for prams and buggies opposite reception.

(Site updated 19/03/2020)

Contact Details

Thames Avenue Surgery

Contact Telephone

01634 360486
01634 377817
NHS 111
Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website