CORONAVIRUS INFORMATION FOR PATIENTS

PLEASE REFER TO THE 'FURTHER INFORMATION' SECTION AT THE BOTTOM OF THIS PAGE. 

Patients requesting Exemption Letters

We are aware that some patients might be understandably anxious about the Government's recent announcements around the use of face masks/coverings in various public settings.

GP's are unfortunately not in a position to provide individual risk assessments or letters for patients who feel that they should be exempt from wearing a face mask/covering.   The Government guidance on exemptions suggests there is no requirement for evidence for exemption therefore it is sufficient for an individual to self-declare this.

In respect of public transport, the responsibility for issuing exemption lies with the transport provider not your GP.   Similarly, practices are under no obligation to provide letters of support for anyone who does not fall under the list of exemptions but who considers themselves to have another reason to be exempted.

Government advice on the use of face coverings can be found here:-

https://www.gov.uk/guidance/coronavirus-covid-19-safer-travel-guidance-for-passengers#exemptions-face-coverings

Other useful websites:-

https://www.asthma.org.uk/advice/triggers/coronavirus-covid-19/what-should-people-with-asthma-do-now/#Facemask

https://www.keepsafe.org.uk/mask

Welcome to Thames Avenue Surgery        

Welcome to our website where we hope you will find enhanced convenience added to first class healthcare. Find out when we are open and how to see a member of the team. We’ve made life a little easier with practice updates, news on the latest health issues and even access to repeat medication all at your fingertips.

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Check out what patients are saying about our services and what we are doing in response to feedback received - We're listening

Having your say helps to improve care for everyone so please put us to the test by giving us your feedback each time you use our services.  

Have your say - take our test today.  

COIL / IMPLANT CLINIC

We are delighted to now offer Coil and Implant Fittings/Removals at the surgery.

For further information about our Contraception Services  please CLICK HERE.

PATIENT SAMPLES

Following a recent Infection Prevention & Control audit carried out at the surgery, we now no longer accept patient samples put through the letter box.     In order to comply with our infection prevention & control procedures, any samples put in the letter box will be discarded.

All patient samples must be handed in directly at Reception during our opening hours so that we can ensure that the sample has been correctly labelled and that it is securely placed in a sealed bag ready for sending to the lab.

THANK YOU FOR YOUR CO-OPERATION.  (AUGUST 2019)

IMPROVED ACCESS 'HUBS'

Did you know that you are able to book an appointment to see a GP in the evenings or weekends at one of the many Primary Care Hubs within the Healthy Living Centres across Medway?

Read more.....

General Data Protection Regulation (GDPR)

Data Protection Law changed as from 25th May 2018 - please see our Privacy Notices to give you more information on the data we hold on you, what we do with that data, who we share your data with and your new rights under GDPR.

Your Good Health

Access to a wide range of healthcare services is a key element of a good local practice. We don’t just want to see you when you’re ill we want to make sure you stay healthy too. Check out how we can cover both bases with our clinics and services.

Best practice

Our professional team will ensure you receive the best attention at all times whether you’re attending a specialist clinic or a routine appointment. If you’re new to the area registration is easy and comes with the comfort of discretion and confidentiality assured. 

NOTICE TO PATIENTS re. Requesting Repeat Prescriptions 

As part of our commitment to offer patients a more enhanced online service, we withdrew the facility to request repeat prescriptions directly from our surgery website at the end of July 2018.

We apologise for any inconvenience caused in removing this facility, however this service and more is now provided on an alternative secure website which once registered will enable you to book GP appointments, request repeat medication, view the status of any medication requests and will also give access to some aspects of your medical record.

Please either click on the link below for a registration form or collect a form from Reception. 

Patient Online

Please register to use our Online Services. Learn More...

Accessibility     

Our surgery is accessible to patients using a wheelchair via a ramp at the front entrance.                                                                                                          

There is a disabled space in the car park at the rear of the surgery for any patients displaying a disabled badge in their vehicle.  A disabled toilet and baby changing facilities are also available.  There is also space for prams and buggies opposite reception.