Welcome to Thames Avenue Surgery
Welcome to our website where we hope you will find enhanced convenience added to first class healthcare. Find out when we are open and how to see a member of the team. We’ve made life a little easier with practice updates, news on the latest health issues and even access to repeat medication all at your fingertips.
Novel Coronavirus (COVID-19) Update
** Due to the COVID-19 pandemic, online appointments have been temporarily suspended. All GP appointments will now be managed by telephone triage or video consultation in the first instance, at which time the GP will decide if a face to face appointment is required. All GP appointments will be 'book on the day' only, no pre-bookable appointments are available at this current time. Thank you for your understanding during this unprecedented time **
Please do not book a GP appointment or attend your GP practice if you, or anyone in your household, have symptoms associated with Coronavirus including a new continuous cough or a high temperature.
If you have symptoms associated with Coronavirus including a new continuous cough and a high temperature, you are advised to stay at home for 7 days. If you live with other people, they should also stay at home for at least 14 days, to avoid spreading the infection outside the home.
If your symptoms are serious, or get worse, NHS 111 has an online Coronavirus service that can tell you if you need further medical help and advise you what to do.
Only call 111 direct if you are advised to do so by the online service or cannot go online.
For the latest Coronavirus advice please visit nhs.uk/coronavirus.
How to avoid catching or spreading germs
There are things you can do to help stop viruses like Coronavirus spreading.
cover your mouth and nose with a tissue or your sleeve (not your hands) when you cough or sneeze
put used tissues in the bin immediately
wash your hands with soap and water often – use hand sanitizer gel if soap and water are not available
try to avoid close contact with people who are unwell
Check out what patients are saying about our services and what we are doing in response to feedback received - We're listening
Having your say helps to improve care for everyone so please put us to the test by giving us your feedback each time you use our services.
We are delighted to now offer
Coil and Implant Fittings/Removals at the surgery
For further information about our Contraception Services
Following a recent Infection Prevention & Control audit carried out at the surgery, we now no longer accept patient samples put through the letter box. In order to comply with our infection prevention & control procedures, any samples put in the letter box will be discarded.
All patient samples must be handed in directly at Reception during our opening hours so that we can ensure that the sample has been correctly labelled and that it is securely placed in a sealed bag ready for sending to the lab.
THANK YOU FOR YOUR CO-OPERATION. (AUGUST 2019)
IMPROVED ACCESS 'HUBS'
Did you know that you are able to book an appointment to see a GP in the evenings or weekends at one of the many Primary Care Hubs within the Healthy Living Centres across Medway?
General Data Protection Regulation (GDPR)
Data Protection Law changed as from 25th May 2018 - please see our Privacy Notices to give you more information on the data we hold on you, what we do with that data, who we share your data with and your new rights under GDPR.
Your Good Health
Access to a wide range of healthcare services is a key element of a good local practice. We don’t just want to see you when you’re ill we want to make sure you stay healthy too. Check out how we can cover both bases with our clinics and services.
Our professional team will ensure you receive the best attention at all times whether you’re attending a specialist clinic or a routine appointment. If you’re new to the area registration is easy and comes with the comfort of discretion and confidentiality assured.
NOTICE TO PATIENTS re. Requesting Repeat Prescriptions
As part of our commitment to offer patients a more enhanced online service, we withdrew the facility to request repeat prescriptions directly from our surgery website at the end of July 2018.
We apologise for any inconvenience caused in removing this facility, however this service and more is now provided on an alternative secure website which once registered will enable you to book GP appointments, request repeat medication, view the status of any medication requests and will also give access to some aspects of your medical record.
Please either click on the link below for a registration form or collect a form from Reception.
Please register to use our Online Services. Learn More...
Our surgery is accessible to patients using a wheelchair via a ramp at the front entrance.
There is a disabled space in the car park at the rear of the surgery for any patients displaying a disabled badge in their vehicle. A disabled toilet and baby changing facilities are also available. There is also space for prams and buggies opposite reception.
(Site updated 19/03/2020)