Contact the practice

Thames Avenue Surgery

2 Thames Avenue
Rainham
Gillingham
ME8 9BW

Out of Hours: 111

Opening Times

Monday	8:00am to 1:00pm and 3:00pm to 6:30pm Our phonelines are open 8:00am to 12:30pm and 3:00pm to 6:30pm
Tuesday	8:00am to 1:00pm and 3:00pm to 6:30pm Phonelines are open 8:00am to 12:30pm and 3:00pm to 6:30pm
Wednesday	8:00am to 1:00pm and 3:00pm to 6:30pm Phonelines are open 8:00am to 12:30pm and 3:00pm to 6:30pm
Thursday	8:00am to 1:00pm and 3:00pm to 6:30pm Phonelines are open 8:00am to 12:30pm and 3:00pm to 6:30pm
Friday	8:00am to 1:00pm and 3:00pm to 6:30pm Phonelines are open 8:00am to 12:30pm and 3:00pm to 6:30pm
Saturday	Closed
Sunday	Closed

If you need help when we are closed

Out-of-hours emergency cover is provided by NHS 111.

NHS 111 is available 24 hours a day, 7 days a week and calls are free, including from mobiles. NHS 111 will assess you, provide advice and direct you straight away to the local service that can help you best.

Please do not ask to see a doctor out of hours unless you genuinely cannot wait until the surgery re-opens.

Call 999 in an emergency. Chest pains and / or shortness of breath constitute an emergency.

Physical accessibility

Our surgery is accessible to patients using a wheelchair via a ramp at the front entrance.

There is a disabled space in the car park at the rear of the surgery for any patients displaying a disabled badge in their vehicle. A disabled toilet and baby changing facilities are also available. There is also space for prams and buggies opposite reception.

How to make a complaint

Thames Avenue Surgery aims to offer a friendly and professional service to all our patients. However if you have concerns about any aspect of our service, please let us know. Our practice-based complaints are dealt with by our Practice Manager, Mrs Laura Mills.

In the majority of cases, concerns can be resolved quite easily. However if you feel we have not dealt with the issues you have raised as you would wish, you can contact The Parliamentary and Health Service Ombudsman on 0345 015 4033, or visit their website at: www.ombudsman.org.uk or by post: The Parliamentary and Health Service Ombudsman, Millbank Tower, 30 Millbank, Westminster, London SW1P 4QP