Friends and Family Test

 

Results

During the month of February 2025, out of 175 surveyed patients, we received 99 responses with a summary of scores being as follows:-

We are absolutely delighted to receive such positive scores.  We very much value the feedback that we have received, it is very rewarding for the whole surgery team and makes us all very proud.

We all enjoy reading the freetext comments when patients are asked to give details on why they are given the score they have, these are the responses:-

We are listening

At Thames Avenue Surgery, we thrive on doing what we can to help our patients, so hearing such positive comments is a lovely reflection of the hard work we all put in. We are always sad to see that we have not fulfilled the expectations of our patients, but it is important to hear your feedback so that we can learn from it.

We  would encourage those who are not satisfied with any aspect, to contact the surgery if you wish to discuss things further.

Updated:  04/03/2025